FAQ’s

Do you offer any specialized programs for the elderly?

We have a SeniorCare facility in Burlington and Pittsboro, which functions as a nursing home alternative for seniors who qualify for both Medicare and Medicaid. We also provide comprehensive medical and dental services to all seniors at all of our community health centers.

Can I use the pharmacy if I am not a patient?

Only registered patients of our centers may access our pharmacy.

I am only interested in some of your services - do I have to register for all of it?

No, it is not necessary to register for all of our services.

Myself and/or my child is covered by Medicaid. Can we be seen at Piedmont Health?

Our centers accept all Medicaid patients. In some of our centers, assistance in applying for Medicaid is offered.

I am interested in your Women/Infant/Children’s (WIC) services – how does it work?

WIC is also referred to as the Special Supplemental Nutrition Program. WIC is a federal program designed to provide food to low-income pregnant, postpartum and breastfeeding women, infants and children until the age of five. The program provides a combination of nutrition education, supplemental foods, effective in preventing and improving nutrition related health problems within its population. To receive additional information you can call your health center or access via the internet: http://www.nutritionnc.com/wic/wiceligb.htm

I receive my primary care at Piedmont Health, but I just became pregnant. Where should I go?

Most of our providers offer prenatal care. As a pregnant patient, you are welcome to continue being seen by your doctor. In many cases it is even recommended, given the established relationship existing between you and your doctor. We can also continue to care for your baby after it’s born and support you with a variety of programs.

I just moved to the area, how can I find out if my medical insurance is accepted at Piedmont Health?

We accept a wide variety of insurances. You can call your insurance company for information regarding where and by whom your insurance is accepted or call one of our centers for more information.

If I am sick or need urgent care, can I walk in?

We urge our patients to call first thing in the morning if they are sick. If you are unable to call, you may walk in and be seen by our triage nurse, who will then determine the best course of action.

Do you offer flu shots during cold season?

We offer flu shots to registered patients as available.

How do I become a patient?

You may call any of our centers and speak with a Patient Care Coordinator to schedule a new patient appointment.

Is it a free clinic?

No, our centers do not provide free services. If you are uninsured, you will pay a flat rate for services based on your total household income. (see above: “May I see a provider if I don’t have insurance?”)

Is it a walk-in clinic?

There are “same-day” appointments available to registered patients for urgent medical concerns. Patients may call for a scheduled appointment. Registered patients may also walk in and be seen by our triage nurse, who will determine if an appointment is needed.

What kinds of doctors do you have?

We employ licensed primary care physicians as well as nurse practitioners, physician assistants, certified nurse midwives, pharmacists, behavioral health consultants, and dentists.

May I see a provider if I don’t have insurance?

Yes, we accept all patients, regardless of whether or not they have a health insurance policy. We offer a sliding fee scale for those without insurance that is based on household income.

Where are you located?

We have ten different sites operating throughout the Piedmont region. We are located in four counties – Alamance, Orange, Chatham and Caswell – and serve patients from at least 14 surrounding counties.

What services do you provide?

Our community health centers provide a “medical home” for patients. Within this medical home, a patient can receive primary care in areas of medical, dental, pharmacy, nutrition (WIC) and health support.

What services do LGBT patients receive at Piedmont Health’s community health centers?

Being in a “medical home”, Piedmont Health patients can receive primary care in areas of medical, dental, pharmacy, nutrition (WIC) and health support. Our medical team provides STD Testing, Point-Of-Care Rapid HIV Testing, and can prescribe PrEP (pre-exposure prophylaxis for patients at high-risk of contracting HIV). Piedmont Health also provides Hormone Replacement Therapy (HRT) for transgender patients. We encourage our patients to talk to their providers about being LGBT

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